1013880--2/22/2010--TELETECH_HOLDINGS

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Risks Relating to Our Business Recent changes in U.S. and global economic conditions could have an adverse effect on the profitability of our business A large portion of our revenue is generated from a limited number of clients, and the loss of one or more of our clients could cause a reduction in our revenue and operating results Client consolidations could result in a loss of clients or contract concessions that would adversely affect our operating results Unauthorized disclosure of sensitive or confidential client and customer data could expose us to protracted and costly litigation, penalties and cause us to lose clients Our financial results depend on our capacity utilization, in particular our ability to forecast our clients customer demand and make corresponding decisions regarding staffing levels, investments and operating expenses Our business depends on uninterrupted service to clients Many of our contracts utilize performance pricing that link some of our fees to the attainment of various performance or business targets, which could increase the variability of our revenue and operating margin Our contracts provide for early termination, which could have a material adverse effect on our operating results We may not be able to offset increased costs with increased service fees under long-term contracts Our business may be affected by our ability to obtain financing Our business may be affected by risks associated with international operations and expansion Our financial results may be impacted by foreign currency exchange risk We are subject to counterparty credit risk and market risk with respect to financial transactions with our financial institutions Our global operations expose us to numerous and sometimes conflicting legal and regulatory requirements Our financial results and projections may be impacted by our ability to maintain and find new locations for our delivery centers in countries with stable wage rates The business process outsourcing markets are highly competitive, and we might not be able to compete effectively We may not be able to develop our services and solutions in response to changes in technology and client demand If we fail to recruit, hire, train and retain key executives or qualified employees, our business will be adversely affected If we fail to integrate businesses and assets that we may acquire through joint ventures or acquisitions, we may lose clients and our liquidity, capital resources and profitability may be adversely affected We face risks related to health epidemics, which could disrupt our business and have a material adverse effect on our financial condition and results of operations. Risks Relating to Our Common Stock The market price for our common stock may be volatile You may suffer significant dilution as a result of our outstanding stock options and our equity incentive programs Our Chairman and Chief Executive Officer has practical control over all matters requiring action by our stockholders We and certain of our officers and directors have been named as parties to class action and related lawsuits relating to our historical equity-based compensation practices and resulting restatements, and additional lawsuits may be filed in the future

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1013880--2/22/2010--TELETECH_HOLDINGS_INC